A self-service portal for tenants and property managers
We built a secure web portal that automated maintenance requests, document access, and communication, reducing inbound calls and giving managers a clear operational picture.
Anchor Point Properties
Real Estate
- Fewer inbound calls
- 45%
- Requests self-served
- 70%
- Units supported
- 900+
Fewer inbound calls
Requests self-served
Units supported
Services
- Web Development
- Custom Software
- Cloud Systems
Engagement
16-week engagement
Where they started
Maintenance requests and document requests came in by phone and email, creating a heavy manual workload and slow response times for tenants.
Property managers lacked a structured way to track requests, leading to items slipping through the cracks across hundreds of units.
How we worked through it
A practical process designed to create value quickly and keep the client in control at every step.
Experience design
We designed a simple, accessible portal experience for tenants alongside a clear management view for staff.
Workflow automation
We automated request routing, status updates, and notifications to keep everyone informed without manual effort.
Secure deployment
We deployed on reliable cloud infrastructure with sensible access controls and document security.
What we built
- A tenant portal for submitting and tracking maintenance requests, accessing documents, and communicating with managers.
- Automated routing and status updates that keep tenants informed and managers organized.
- A management dashboard that gives staff a clear, real-time view of open requests across every property.
The results
- Inbound phone calls dropped by 45% as tenants moved to self-service.
- 70% of maintenance requests are now submitted and tracked through the portal without staff involvement.
- Managers gained structured visibility across more than 900 units, with far fewer dropped requests.
The portal took a huge load off our team. Tenants get faster answers, and nothing falls through the cracks anymore.
Related case studies
Different industries, the same focus on replacing manual work with reliable systems.
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