Privacy Policy

This policy applies to information processed through our website, marketing channels, and the professional services we provide. It does not apply to third-party websites, platforms, or services that we do not control, even where they are linked from our site.

Where we process personal data on behalf of a client as part of an engagement, we act as a data processor and that processing is governed by the terms of the relevant service agreement or data processing addendum rather than this policy.

Information you provide directly. This includes your name, email address, phone number, company name, job title, and the contents of any message, inquiry, or document you submit through our contact forms, email, or during a consultation.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type and version, device identifiers, operating system, referring pages, and the dates and times of your visits. This is collected through cookies and similar technologies to keep our services secure, functional, and reliable.

Information from engagements. When you retain us for a project, we may access or process data contained within systems we design, build, integrate, or manage on your behalf. Such data remains your property and is handled under a separate written agreement.

• To respond to inquiries, schedule consultations, and provide the services you request.
• To operate, maintain, secure, and improve our website, products, and service offerings.
• To prepare proposals, statements of work, invoices, and related business communications.
• To send relevant service updates and occasional communications, which you may opt out of at any time.
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• To comply with applicable legal, regulatory, accounting, and contractual obligations.

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent; the performance of a contract with you; our legitimate interests in operating and improving our business in a manner that does not override your rights; and compliance with our legal obligations.

We use essential cookies to enable core site functionality and may use limited analytics cookies to understand how visitors interact with our website. You can control or disable cookies through your browser settings, though doing so may affect certain features. We do not use cookies to sell your personal information.

We do not sell or rent your personal information. We share data only in the following limited circumstances:

• With trusted service providers and subprocessors (such as hosting, email, and analytics vendors) who process data on our behalf under contractual confidentiality and security obligations.
• When required to comply with applicable law, regulation, legal process, or a governmental request.
• To protect the rights, property, safety, and security of SmartWave IT Solutions, our clients, and the public.
• In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, to provide our services, to comply with our legal, tax, and accounting obligations, and to resolve disputes or enforce our agreements. When data is no longer required, we securely delete or anonymize it.

We apply administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, least-privilege access controls, network monitoring, and regular security reviews. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, update, port, restrict, or delete your personal data, to object to certain processing, and to withdraw consent where processing is based on consent. We will not discriminate against you for exercising these rights.

To make a request, contact us at info@smartwaveitsolutionsfl.com. We may need to verify your identity before fulfilling your request.

We are based in the United States, and information we process may be stored and handled in the United States or other jurisdictions where we or our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers of personal data.

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above. Material changes will be communicated through our website or by other appropriate means.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SMARTWAVE IT SOLUTIONS LLC
162 Greenway Ln, Saint Augustine, FL 32092
info@smartwaveitsolutionsfl.com
(904) 670-1021